Return and Refund Policy
At Jewel Geniee, we value your trust and strive to ensure your complete satisfaction with every purchase. Please read our Return and Refund Policy carefully before placing an order.
Returns
We accept returns only in the case of damaged, defective, or incorrect items received. Customers must notify us within 48 hours of delivery by contacting our customer support team with clear photos or videos of the issue.
Returned items must be unused, unworn, and in their original packaging, including tags, certificates (if any), and invoices.
Due to hygiene and safety reasons, earrings and personalized/custom-made jewelry are not eligible for return unless they arrive damaged or defective.
Refunds
Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed within 5–7 business days to the original mode of payment.
Please note that shipping charges are non-refundable, unless the return is due to our error.
Exchange Policy
Exchanges are allowed only for damaged or incorrect items and are subject to stock availability. Requests must be made within 48 hours of delivery.
Cancellation Policy
Orders can be cancelled only before they are shipped. Once dispatched, cancellation requests will not be accepted.
Non-Returnable Items
- Earrings (for hygiene reasons)
- Customized or personalized jewelry
- Items purchased during sale or clearance (unless damaged)
Contact Us
For any return or refund requests, please contact us at Jewel.geniee@gmail.com with your order ID and supporting images.