Shipping Policy

At Jewelgeniee, we take great care to ensure your jewelry is packaged securely and delivered to you safely and on time.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Timeline

Once dispatched, orders are typically delivered within 3–7 business days, depending on your location and courier service availability. Delivery timelines may vary during peak seasons, promotions, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout. We may offer free shipping on select orders or during promotional periods.

Packaging

All jewelry items are packed in secure, tamper-proof, and protective packaging to ensure they reach you in perfect condition. Gift packaging may be available upon request.

Order Tracking

After your order is shipped, you will receive a tracking number via email or SMS to monitor the delivery status of your package.

Delivery Address

Please ensure that the shipping address and contact details provided at checkout are accurate. We are not responsible for delays or non-delivery due to incorrect or incomplete address information.

Delayed or Lost Shipments

While we work with reliable courier partners, delays may occur due to factors beyond our control. In the rare event of a lost shipment, we will assist you in coordinating with the courier service to resolve the issue.

International Shipping

International shipping availability, delivery timelines, customs duties, and taxes may vary by country. Any applicable customs charges are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping, please contact us at Jewel.geniee@gmail.com with your order ID for assistance.